JavaCoda

response from Dell:
Dear Mr. Taylor,

I am sorry but I confirm that we do not have any Ubuntu/Linux drivers for these printers. I have tried to get all the information I could to see if we can get around this but unfortunately we cannot at this point of time.

Please let me know if you require any further information, I will be happy to be of assistance to you.

Regards,

Siddharth

My reply to this:
Hi Josh & Siddharth,

Thank you for your reply & for looking into this. This does seem to confirm though that on your website you are offering printers as accessories to Dell laptops with Ubuntu, that will not work with Ubuntu! Josh, wouldn’t it perhaps be good PR for Dell to develop some Linux drivers? Ubuntu is going to be big in the future, this could be an opportunity for Dell to establish a good name for itself in the Linux/Ubuntu world.

Thanks
Paul

2 Days later and still no reply from Dell, but they still promote these printers on their site as accessories for Dell laptops with Ubuntu!

Had an email back from one of their senior support people.

Dell’s email:

Dear Mr. Taylor,

I am writing in response to your Email addressed to Josh Claman. Thank you for making us aware of this scenario with Ubuntu. However, could you please email me back with any Dell specific number like Customer number, Order number or Service Tag of the laptop and Printer. I will be glad to assist you further.

Regards,

Siddharth Jain
Executive Support Resolver
Dell Inc.,

My reply:
Hi Siddharth Jain,

Thanks for your mail. I think that the issue is bigger than just mine, I think that you may have overlooked the fact that you can buy a laptop on your website configured with Ubuntu,  & as part of the customization process you can add a printer, the recommended printer is the All In One Photo 928 & as far as I’m aware, there are no Linux drivers for this printer.

I have an Inspiron 1501 tag = 8f3253j, I have configured this to dual boot Windows & Ubuntu. My only problem is that I have a Dell All In One Photo 926 printer  & there do not seem to be any Linux drivers for the All In One series (sorry can’t get to the tag number easily for the printer). From my investigations, it doesn’t seem that Dell have written Linux drivers for any of their printers, but recommend that one should use a printer that supports PostScript, which the 926 & 928 do not support (I’m not sure if any of the All In One series do). If you do have Linux drivers for these printers, but haven’t released them into the public domain, it might be good to do so & keep those thousands of Ubuntu users happy

Many Thanks
Paul (Desperate for Drivers 😉 )

Having been trying to get my Dell All In One Photo 926 printer working under Ubuntu (on my Dell laptop!), I ran into problems. Dell do not seem to have written Linux drivers for the All In One series printers (or perhaps not any of their printers?). This lead me to an interesting discovery – If you go to Dell’s website, you can order a laptop with Ubuntu installed, if you then click on the Accessorize My Dell tab, they offer several of the All In One series as options.

Now this is interesting, either Dell have written some Linux drivers for these printers, which they haven’t released into the public domain, or they are selling printers to go with their Ubuntu laptops that won’t work (apart from going down the VirtualBox route, which isn’t really a proper solution).

I decided to email Josh Claman Vice President and General Manager, Dell Channels – EMEA, to see what he could do about this. Here is my email to Josh Claman & his response. I will post updates here with all of my communications with Dell on this subject.

My email:
Dear Josh Claman,

I notice that Dell are now selling laptops with Ubuntu installed. I praise this as a great move, however I notice that when you configure your laptop, you can add a printer, the ‘Photo 928 All In One’, but there do not seem to be any Linux drivers available for this printer for download from your site! I have made the move full time to Ubuntu this year & I have a ‘Photo 926 All In One’, which I cannot get working under Ubuntu, as there do not seem to be any Linux drivers available for it. Please can you let me know are there Linux drivers for the 928, which you are not making publicly available, or is this an oversight on Dell’s part & you are in fact shipping a printer which will not work with the Ubuntu laptop selected to go with it on your site? If you do have Linux drivers which work with the ‘All In One Photo’ series, please could you make them publicly available, so that Linux/Ubuntu users can get their Dell printers working. I look forward to your reply.

Many thanks
Paul Taylor

Josh Claman’s reply:
Paul – thank you for your e-mail. I will ask a member of our team to
contact you, asap to discuss this further and keep me appraised of your
situation.

Regards
Josh